Will delivery of orders be delayed?
Our team is dedicated to provide to you best customer experience in current difficult times. However there can be delays in orders, our customer care will do our best to contact you if any problem shall occur.
FAQs
How do I place order?
Currently you can place order via our website. Be sure to check which items are currently in or out of stock.
Placing order is available for registered and also non registered users.
On website
Selected items you like and click “add to cart”.
Follow intuitive instructions to finish order.
Can I cancel or modify order?
Orders placed are processed quickly. Please contact immediately customer care at contact@giliath.eu to verify if your order can be canceled or modified.
What is my order status?
Email communication provides tracking for your status check.
You will receive information regarding order confirmed and order shipped.
Which payment methods do you accept?
We currently accept selected payment methods
- Visa
- Mastercard
- PayPal
- Apple Pay
- Bank transfer
More information can be found in section Shipping & Payment.
How long does it take to produce made to order item?
Made to order items are produced within 2-3 weeks based on our production capacity.
Our customer care team will always notify you via email regarding order processing.
What should I do if the product I want is out of stock?
When looking at a product on GILIATH website, you may find that is it not available to order as marked “Out of stock”.
I “Notify my when available” button appears, you will received by email information, that product is back on stock. This button do not function as reservation and cannot guarantee availability.
Where can I find size chart?
Size charts are available next to each product in rolling menu or you can find all size charts in section Size charts.
How do I take care of my item?
Item care is available next to each product in rolling menu or you can find all item care instructions in section Item care.
Do my items have a warranty?
All purchased products have standard guarantee of 2 years. However all products come with specific design for usage and instructions of care. Please kindly follow them in order to keep your products in best shape.
What is your return policy?
We offer return policy of 14 days for order made via our web site.
Please follow details about our return policy as described in section Shipping & Payment.
How can I return my order?
Easiest way to return products is to fill out sample cover letter and send it together with products.
Please follow details about our return policy as described in section Shipping and Payment.
How long does it take for my refund to be issued?
Refund will be issued in 14 days since receiving of returned products.
Please note that returned products must be in perfect condition and properly packed. Packaging manual
Otherwise refunds will not be accepted.
Can I return made to order item?
We do not offer exchange or return for made to order items.
Which delivery options are available and what are the fees?
Delivery and payment is described in section Shipping & Payment.
How can I track my order?
Tracking number for each order will be sent via email with order shipped confirmation.
Can I change my delivery adress?
If the package was not shipped yet, you can contact our customer care and ask for change of delivery address.
If order is shipped, then no change in delivery address is possible.
Additional details about delivery are described in section Shipping & Payment.
Will I be affected by customs cost?
As products are shipped from our production facility in Czechia, EU. Export to other countries may be liable to customs tarif. Customs duty falls on behalf of buyer. Our customer care can provide information regarding customs or tarif based on orders case by case, do not hesitate to contact us.
